1Ưu điểm:
2✅ Open source (free tier)
3✅ Self-hosting option
4✅ Advanced AI features
5✅ Highly customizable
6✅ Enterprise-ready
7✅ Active development

1┌─────────────────┬─────────────────┬─────────────────┐
2│ Feature         │ Voiceflow       │ Botpress        │
3├─────────────────┼─────────────────┼─────────────────┤
4│ Ease of use     │ ⭐⭐⭐⭐⭐           │ ⭐⭐⭐⭐            │
5│ Customization   │ ⭐⭐⭐             │ ⭐⭐⭐⭐⭐           │
6│ Self-hosting    │ ❌               │ ✅               │
7│ Open source     │ ❌               │ ✅               │
8│ AI features     │ ⭐⭐⭐⭐            │ ⭐⭐⭐⭐⭐           │
9│ Community       │ ⭐⭐⭐⭐            │ ⭐⭐⭐⭐            │
10└─────────────────┴─────────────────┴─────────────────┘

1Steps:
21. Go to botpress.com
32. Sign up for free cloud account
43. Create workspace
54. Create new bot
65. Choose template or blank

1┌────────────────────────────────────────────────────┐
2│  [Bot Name]              [Preview] [Publish] [...]│
3├──────────┬─────────────────────────────────────────┤
4│ Explorer │                                         │
5│ ──────── │         FLOW EDITOR                    │
6│ Flows    │                                         │
7│ Tables   │    ┌─────┐     ┌─────┐                 │
8│ Knowledge│    │Start│────▶│Node │                 │
9│ Intents  │    └─────┘     └─────┘                 │
10│ Entities │                                         │
11│ ──────── │                                         │
12│ Settings │                                         │
13└──────────┴─────────────────────────────────────────┘

1Building blocks:
2- Standard Node: Basic actions
3- AI Task: Generate responses
4- Execute Code: Custom logic
5- Card/Carousel: Rich UI
6- Capture: Collect input

1Workflows = Conversations flows
2 
3Main workflow: Entry point
4Sub-workflows: Reusable components
5 
6Create workflow:
71. Click "+" in Flows
82. Name it
93. Build with nodes
104. Connect with transitions

1Types:
2- User: Persist across sessions
3- Session: Current session only
4- Workflow: Within workflow
5- Turn: Single turn
6 
7Access:
8{{user.name}}
9{{session.orderNumber}}
10{{workflow.step}}

1The power of Botpress:
21. Add "AI Task" node
32. Define task in natural language:
4   "Analyze the user's message and:
5   - Determine their intent
6   - Extract product name if mentioned
7   - Generate helpful response"
83. Map outputs to variables

1Set bot personality:
21. Go to Settings → Personality
32. Define:
4   "You are a friendly customer support agent.
5   Be concise, helpful, and professional.
6   Use casual but respectful language."
73. Applied to all AI responses

1Add knowledge:
21. Go to Knowledge section
32. Add sources:
4   - Upload files
5   - Add URLs
6   - Manual entries
73. Bot searches automatically
84. Generates contextual answers

1Workflow: Main
2├── Start
3├── Greeting
4├── Intent Router
5│   ├── Order Tracking → workflow:tracking
6│   ├── FAQ → Knowledge answer
7│   ├── Complaint → workflow:complaint
8│   └── Unknown → Clarification
9└── End

1Standard Node:
2Message: "Hi! 👋 I'm here to help. You can:
3- Track your order
4- Get answers to questions
5- Report an issue
6 
7What would you like to do?"
8 
9Buttons:
10- Track Order
11- Ask Question  
12- Report Issue

1Botpress AI understands intents automatically!
2 
3No need to train:
4- AI parses user message
5- Determines intent
6- Routes appropriately
7 
8Configure routing:
9If AI determines "track_order" → Go to tracking
10If AI determines "question" → Search knowledge
11If AI determines "complaint" → Go to complaint

1Capture Node:
2Question: "What's your order number?"
3Variable: workflow.orderNumber
4Validation: Required
5 
6Or AI capture:
7"Extract the order number from user's message"
8→ AI handles various formats

1Execute Code node:
2 
3const response = await axios.get(
4  `https://api.store.com/orders/${workflow.orderNumber}`,
5  { headers: { 'Authorization': 'Bearer ' + env.API_KEY }}
6);
7 
8workflow.orderStatus = response.data.status;
9workflow.deliveryDate = response.data.delivery_date;

1Standard Node with conditions:
2 
3If {{workflow.orderStatus}} == "delivered":
4  "Great news! Your order was delivered on {{workflow.deliveryDate}}"
5 
6If {{workflow.orderStatus}} == "shipped":
7  "Your order is on the way! Expected: {{workflow.deliveryDate}}"
8 
9Default:
10  "Your order is being prepared. We'll update you soon!"

1Custom JavaScript:
2 
3// Calculate shipping
4const weight = workflow.items.reduce((sum, item) => 
5  sum + item.weight, 0);
6 
7if (weight < 1) {
8  workflow.shipping = 5.99;
9} else if (weight < 5) {
10  workflow.shipping = 9.99;
11} else {
12  workflow.shipping = 14.99;
13}

1Botpress Tables = Built-in database
2 
3Create table: customers
4Columns:
5- email (text)
6- name (text)
7- orders (number)
8- tier (text)
9 
10Use in nodes:
11- Query data
12- Update records
13- Create entries

1Trigger code at events:
2 
3Before Incoming:
4- Modify/filter messages
5- Add context
6 
7After Incoming:
8- Log analytics
9- Update user data
10 
11Before Outgoing:
12- Modify responses
13- Add tracking

11. Enable languages in settings
22. Add translations for messages
33. Detect user language:
4   - Auto-detect
5   - Ask user
6   - Based on location
74. AI responds in detected language

1For each message:
21. Click translate icon
32. Add translations:
4   - English: "Hello!"
5   - Vietnamese: "Xin chào!"
6   - Spanish: "¡Hola!"
73. Auto-switches based on user

1Triggers:
2- User requests human
3- Agent confidence low
4- Negative sentiment
5- Multiple failures
6- Specific topics

1Handoff Node:
21. Collect user info
32. Create ticket in CRM
43. Notify support team
54. Message: "Connecting you to a human agent..."
65. Transfer conversation

1Connect to:
2- Zendesk
3- Intercom
4- Salesforce
5- Custom systems

1Built-in testing:
21. Click "Preview" or press Ctrl+E
32. Chat with your bot
43. See debug info:
5   - Current node
6   - Variables
7   - AI reasoning

1View logs:
2- Conversation history
3- AI decisions
4- Errors
5- API calls
6- Performance metrics

1Deploy to:
2- Web chat widget
3- Facebook Messenger
4- WhatsApp
5- Telegram
6- Slack
7- Custom (API)

11. Go to Integrations
22. Enable Web Chat
33. Customize:
4   - Colors
5   - Position
6   - Messages
74. Get embed code
85. Add to website