1// System prompt
2const systemPrompt = `
3You are an email classifier. Classify incoming emails into one of these categories:
4- SUPPORT: Customer questions, issues, complaints
5- SALES: Inquiries about products/services, pricing
6- SPAM: Unwanted promotional, suspicious emails
7- IMPORTANT: Urgent business matters, from VIP contacts
8- GENERAL: Everything else
9
10Respond with JSON: {"category": "CATEGORY", "confidence": 0.0-1.0, "reason": "brief explanation"}
11`;
12
13// User prompt
14const userPrompt = `
15From: ${email.from}
16Subject: ${email.subject}
17Body: ${email.body.substring(0, 500)}
18`;

1const response = $input.first().json.message.content;
2const classification = JSON.parse(response);
3
4return [{
5  json: {
6    ...email,
7    classification: classification.category,
8    confidence: classification.confidence,
9    classificationReason: classification.reason
10  }
11}];

1// Route based on classification
2Switch on: {{ $json.classification }}
3
4Cases:
5- SUPPORT → Support workflow
6- SALES → Sales workflow  
7- SPAM → Delete workflow
8- IMPORTANT → Urgent workflow
9- Default → General inbox

1// Search relevant articles
2const query = `${email.subject} ${email.body}`;
3const results = await searchKnowledgeBase(query);
4
5return [{
6  json: {
7    email,
8    relevantArticles: results.slice(0, 3)
9  }
10}];

1const systemPrompt = `
2You are a customer support agent for TechStore Vietnam.
3
4Guidelines:
5- Be polite, professional, and helpful
6- Use Vietnamese if the customer writes in Vietnamese
7- Reference knowledge base articles when relevant
8- If cannot help, offer to escalate to human agent
9- Sign off with your name: "AI Assistant, TechStore Support"
10`;
11
12const userPrompt = `
13Customer Email:
14From: ${email.from}
15Subject: ${email.subject}
16Body: ${email.body}
17
18Relevant Knowledge Base Articles:
19${relevantArticles.map(a => `- ${a.title}: ${a.summary}`).join('\n')}
20
21Generate a helpful reply email.
22`;

1// Instead of auto-sending, create draft for review
2// Gmail Node: Create Draft
3To: {{ $json.email.from }}
4Subject: Re: {{ $json.email.subject }}
5Body: {{ $json.generatedReply }}
6
7// Add label for review
8Labels: ["AI-Drafted", "Needs-Review"]

1const systemPrompt = `
2Summarize this email thread concisely. Extract:
31. Main topic (1 line)
42. Key points (bullet points)
53. Action items (if any)
64. Urgency level (Low/Medium/High)
7
8Format as structured JSON.
9`;
10
11// Input: Long email thread
12// Output:
13{
14  "topic": "Q4 Budget Approval Request",
15  "keyPoints": [
16    "Marketing requesting $50K additional budget",
17    "CFO needs approval by Friday",
18    "Finance team raised concerns about ROI"
19  ],
20  "actionItems": [
21    "Review attached spreadsheet",
22    "Schedule meeting with marketing"
23  ],
24  "urgency": "High"
25}

1// Compile digest
2const digest = emails.map(e => `
3**${e.from}**: ${e.subject}
4${e.summary}
5Priority: ${e.urgency}
6---
7`).join('\n');
8
9// Send digest email
10Subject: "📬 Your Email Digest - {{ $now.format('MMM D') }}"
11Body: `
12# Today's Email Summary
13
14${emails.length} important emails received.
15
16${digest}
17
18---
19Generated by AI Email Assistant
20`;

1const systemPrompt = `
2Analyze the sentiment of this customer email:
3- Overall sentiment: Positive/Neutral/Negative
4- Intensity: 1-5 (1=mild, 5=intense)
5- Key emotions detected: [array]
6- Requires immediate attention: true/false
7
8Respond in JSON.
9`;
10
11// Use for:
12// - Prioritizing urgent/angry customers
13// - Flagging potential churn risks
14// - Routing to appropriate team

1// 1. Gmail Trigger - New email to support@company.com
2
3// 2. Classify Email
4// OpenAI: Classify into category + sentiment
5
6// 3. IF: Sentiment is Negative
7//    → Priority handling
8
9// 4. Search Knowledge Base
10// Vector search for relevant articles
11
12// 5. Generate Response
13// OpenAI with context from KB
14
15// 6. IF: Confidence > 0.8
16//    → Auto-send reply
17//    ELSE → Create draft for review
18
19// 7. Log to CRM
20// Create/update contact record
21
22// 8. Notify Team (if needed)
23// Slack message for urgent cases

1Gmail Trigger
2    ↓
3Set: Parse Email Data
4    ↓
5OpenAI: Classify + Sentiment
6    ↓
7IF: Needs Human?
8    ├─ Yes → Slack: Notify Team
9    │         └─ Gmail: Create Draft
10    └─ No → HTTP: Search KB
11              ↓
12            OpenAI: Generate Reply
13              ↓
14            Gmail: Send Reply
15              ↓
16            Airtable: Log Interaction