Meeting AI
Meetings chiếm 23 giờ/tuần của knowledge workers. AI có thể tự động ghi chú, tóm tắt, và extract action items - giải phóng thời gian cho công việc thực sự.
🎯 Mục tiêu bài học
- So sánh các Meeting AI tools phổ biến
- Setup automated meeting recording
- Generate summaries và action items
- Integrate với workflow tools
📊 Meeting AI Capabilities
What Meeting AI Can Do
1┌─────────────────────────────────────────────┐2│ MEETING AI FEATURES │3├─────────────────────────────────────────────┤4│ │5│ 🎙️ TRANSCRIPTION │6│ ├── Real-time speech-to-text │7│ ├── Speaker identification │8│ ├── Multi-language support │9│ └── 95%+ accuracy │10│ │11│ 📝 SUMMARIZATION │12│ ├── Meeting overview │13│ ├── Key discussion points │14│ ├── Decisions made │15│ └── Questions raised │16│ │17│ ✅ ACTION ITEMS │18│ ├── Auto-extract tasks │19│ ├── Assign to participants │20│ ├── Set deadlines │21│ └── Track completion │22│ │23│ 🔍 SEARCH & INSIGHTS │24│ ├── Search across all meetings │25│ ├── Topic analysis │26│ ├── Talk time analytics │27│ └── Sentiment analysis │28│ │29└─────────────────────────────────────────────┘ROI of Meeting AI
| Metric | Without AI | With AI | Impact |
|---|---|---|---|
| Note-taking time | 30 min/meeting | 0 min | -100% |
| Summary creation | 20 min | 2 min | -90% |
| Finding past info | 15 min search | 30 sec | -97% |
| Missed action items | 30% | 5% | -83% |
| Meeting follow-up | 1 hour | 10 min | -83% |
Calculation: 10 meetings/week × 50 min saved = 8+ hours/week recovered per employee.
🛠️ Popular Meeting AI Tools
Tool Comparison
| Feature | Otter.ai | Fireflies | Fathom | Grain |
|---|---|---|---|---|
| Price | Free-$30/mo | Free-$29/mo | Free-$32/mo | Free-$24/mo |
| Transcription | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
| Summary | ⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ |
| Action Items | ⭐⭐⭐ | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ |
| Integrations | Good | Excellent | Good | Good |
| CRM Sync | Limited | ⭐⭐⭐⭐⭐ | ⭐⭐⭐⭐ | ⭐⭐⭐ |
| Best For | General | Sales/Business | Individual | Highlights |
Quick Selection
1Personal/Small team → Fathom (generous free tier)2Sales teams → Fireflies (CRM integration)3Enterprise → Otter.ai (compliance, security)4Video highlights → Grain (clip sharing)5Budget conscious → Fathom Free🔧 Tool Deep Dives
1. Otter.ai
Best for: General meetings, education, accessibility
1Key Features:2├── Real-time transcription3├── OtterPilot (auto-join meetings)4├── Live summary during meeting5├── Highlight & comment6├── Export to docs7└── Slack/Teams integration8 9Pricing:10├── Basic: Free (300 min/month)11├── Pro: $17/mo (1200 min/month)12├── Business: $30/mo (6000 min/month)13└── Enterprise: Custom14 15Supported Platforms:16├── Zoom17├── Google Meet18├── Microsoft Teams19└── WebexSetup Steps:
11. Sign up at otter.ai22. Connect calendar (Google/Outlook)33. Enable OtterPilot:4 Settings → OtterPilot → Enable54. Configure auto-join rules:6 ✅ Meetings I organize7 ✅ Meetings I'm invited to8 ⬜ Only if I accept invitation95. Set up notifications106. Test with a short meeting2. Fireflies.ai
Best for: Sales teams, business development
1Key Features:2├── AI-powered summaries3├── Smart search across meetings4├── Conversation intelligence5├── CRM auto-sync (Salesforce, HubSpot)6├── Custom topic tracking7├── Team analytics8└── API access9 10Pricing:11├── Free: 800 min storage12├── Pro: $18/mo (unlimited)13├── Business: $29/mo (+ analytics)14└── Enterprise: Custom15 16Unique Features:17├── AskFred AI (chat with transcripts)18├── Soundbites (shareable clips)19├── Sentiment analysis20└── Talk-to-listen ratioSetup for Sales Team:
11. Sign up fireflies.ai22. Connect calendar33. Connect CRM:4 Integrations → Salesforce/HubSpot → Auth54. Configure auto-logging:6 ✅ Create activity on contact/deal7 ✅ Attach transcript8 ✅ Add summary to notes95. Set up Topics to track:10 - "Pricing mentioned"11 - "Competitor mentioned"12 - "Next steps discussed"136. Configure team workspace3. Fathom
Best for: Individual contributors, free tier users
1Key Features:2├── Instant highlights3├── AI summary (very accurate)4├── Action items extraction5├── One-click sharing6├── Sync to CRM7└── No storage limits (free)8 9Pricing:10├── Free: Unlimited recording & transcription!11├── Standard: $24/mo (team features)12├── Pro: $32/mo (advanced AI)13└── Team: Custom14 15Why Fathom Free is Great:16├── Unlimited Zoom recordings17├── AI summaries18├── Searchable transcripts19├── No credit card required20└── Made for individualsSetup:
11. Install Fathom app22. Connect Zoom account33. Fathom joins automatically when you start Zoom44. During meeting: Click to highlight key moments55. After meeting: Review AI summary66. Share: One-click to Slack/email📝 Meeting AI Workflow
Before the Meeting
1Preparation:2├── Ensure AI bot is scheduled to join3├── Share meeting link với team4├── Review previous meeting notes (if follow-up)5└── Prepare agenda (AI will reference)During the Meeting
1AI is Recording:2├── Real-time transcription active3├── Speaker identification working4├── Highlight important points (manual)5├── AI detecting action items6└── No need to take notes!7 8Your Focus:9├── Engage in discussion10├── Make eye contact11├── Ask questions12└── Let AI handle documentationAfter the Meeting
1Within 5 minutes:2├── AI generates summary3├── Action items extracted4├── Transcript available5└── Ready to share6 7Your Tasks:8├── Review summary (2 min)9├── Confirm action items10├── Assign owners11├── Share với stakeholders12└── Sync to project management📊 Sample Meeting Summary
AI-Generated Output
1# Meeting Summary2## Project Alpha Weekly Sync3📅 January 15, 2024 | ⏱️ 45 minutes | 👥 5 participants4 5### 📋 Overview6Team discussed Q1 launch timeline, identified three 7blockers, and agreed on mitigation strategies. 8Marketing confirmed campaign assets ready for Feb 1.9 10### 🎯 Key Discussion Points11 12**1. Launch Timeline**13- Original date: Feb 1514- Proposed change: Feb 22 (due to integration delays)15- Decision: Move to Feb 22, communicate to stakeholders16 17**2. Technical Blockers**18- API integration pending (Dev team)19- Performance testing incomplete20- Mobile app approval delayed21 22**3. Marketing Readiness**23- Campaign assets: 90% complete24- Email sequences: Ready25- Landing page: Needs review26 27### ✅ Action Items28 29| Task | Owner | Due Date |30|------|-------|----------|31| Complete API integration | @David | Jan 22 |32| Finish performance testing | @Sarah | Jan 25 |33| Review landing page | @Mike | Jan 18 |34| Draft stakeholder email | @Lisa | Jan 16 |35| Schedule follow-up sync | @Alex | Jan 17 |36 37### 💬 Notable Quotes38 39> "We need to prioritize the mobile app approval - 40> it's our biggest risk right now." - Sarah41 42> "Marketing is ready to launch whenever engineering 43> gives the green light." - Lisa44 45### 📈 Metrics Mentioned46- Target users: 10,000 in first month47- Budget remaining: $45,00048- Team capacity: 85%49 50### 📅 Next Meeting51January 22, 2024 at 2:00 PM52Topic: Pre-launch final review🔄 Automation & Integration
Sync to Project Management
Fireflies → Asana/Trello/Monday:
1Zapier/Make Workflow:2 3Trigger: New Fireflies transcript ready4 5Action 1: Extract action items via AI6Action 2: For each action item:7 - Create task in Asana8 - Assign to mentioned person9 - Set due date10 - Link to meeting transcript11Action 3: Post summary to Slack channel12Action 4: Update project timeline if dates mentionedCRM Integration (Sales Calls)
1Fireflies → HubSpot Flow:2 3After each sales call:41. Find/Create contact in HubSpot52. Log call activity63. Attach transcript74. Update deal stage if mentioned85. Add follow-up tasks96. Update contact properties:10 - Last contact date11 - Topics discussed12 - Next steps13 - Sentiment scoreTeam Knowledge Base
1All Meetings → Notion Database2 3Structure:4├── Meeting date5├── Participants6├── Meeting type (tag)7├── Summary (AI-generated)8├── Action items (linked)9├── Transcript (collapsed)10└── Related projects (relation)11 12Search: "What did we decide about pricing in Q4?"13→ AI searches all transcripts14→ Returns relevant excerpts với links💡 Best Practices
Meeting Recording Etiquette
1✅ DO:2- Announce recording at start3- Get consent from participants4- Pause for sensitive discussions5- Share transcript với attendees6- Review AI summary for accuracy7 8❌ DON'T:9- Record without consent10- Share externally without permission11- Rely 100% on AI (review critical items)12- Record personal/HR sensitive meetings13- Forget compliance requirementsOptimizing AI Accuracy
1For Better Transcription:2├── Use good microphone3├── Minimize background noise4├── Speak clearly5├── Avoid cross-talk6├── Use names when addressing people7└── Spell out unusual terms8 9For Better Action Items:10├── Be explicit: "John will do X by Friday"11├── Confirm: "So the action item is..."12├── Summarize at end of meeting13└── Review and edit AI outputPrivacy & Compliance
1Consider:2├── GDPR requirements (EU participants)3├── Industry regulations (healthcare, finance)4├── Company policies on recording5├── Data retention policies6├── Where data is stored7 8Recommendations:9├── Inform all participants10├── Offer opt-out option11├── Use compliant tools12├── Regular data cleanup13└── Document consent processLegal Note: Recording laws vary by location. Some jurisdictions require all-party consent. Check local regulations before recording meetings.
📊 Analytics & Insights
Talk Time Analysis
1Meeting: Weekly Team Sync2Duration: 60 minutes3 4Speaker Breakdown:5├── Manager (Tom): 45% 🔴 (dominating)6├── Developer (Sarah): 20% 7├── Designer (Mike): 15%8├── QA (Lisa): 12%9└── PM (Alex): 8% 🟡 (quiet)10 11Insight: Manager talking too much. 12Action: Use round-robin format next time.Topic Tracking (Sales)
1This Month's Sales Calls (50 calls):2 3Topic Frequency:4├── Pricing: 45 mentions (90%)5├── Competitor X: 23 mentions (46%)6├── Integration: 34 mentions (68%)7├── Timeline: 41 mentions (82%)8└── Budget: 28 mentions (56%)9 10Objections:11├── "Too expensive": 18 times12├── "Need more features": 12 times13├── "Already using X": 8 times14 15Insight: Price objection is main barrier.16Action: Develop ROI calculator for sales.🎯 Bài tập thực hành
Task 1: Setup Meeting AI (15 phút)
11. Choose tool (Fathom recommended - free)22. Create account33. Connect Zoom/Meet calendar44. Configure auto-join settings55. Set notification preferencesTask 2: Test Recording (20 phút)
11. Schedule test meeting với colleague22. Let AI record and transcribe33. Review:4 - Transcription accuracy5 - Summary quality6 - Action item detection74. Share summary via emailTask 3: Setup Integration (25 phút)
11. Choose integration:2 - Slack (for summaries)3 - Asana (for action items)4 - Notion (for knowledge base)52. Configure via Zapier/native integration63. Test với a recorded meeting74. Verify data flows correctly📚 Tổng kết
| Concept | Key Takeaway |
|---|---|
| Tools | Fathom (free), Fireflies (sales), Otter (enterprise) |
| Setup | Auto-join, calendar connect, notifications |
| Output | Transcript, summary, action items |
| Integration | CRM, project management, Slack |
| Best Practice | Always announce recording, review AI output |
Tiếp theo: Bài 10 - Action Items Automation - Tự động track, assign, và follow up action items!
