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45 phút
Bài 9/15

Meeting AI

Sử dụng AI để ghi chú meeting tự động - Otter, Fireflies, Fathom

Meeting AI

Meetings chiếm 23 giờ/tuần của knowledge workers. AI có thể tự động ghi chú, tóm tắt, và extract action items - giải phóng thời gian cho công việc thực sự.

🎯 Mục tiêu bài học

  • So sánh các Meeting AI tools phổ biến
  • Setup automated meeting recording
  • Generate summaries và action items
  • Integrate với workflow tools

📊 Meeting AI Capabilities

What Meeting AI Can Do

Text
1┌─────────────────────────────────────────────┐
2│ MEETING AI FEATURES │
3├─────────────────────────────────────────────┤
4│ │
5│ 🎙️ TRANSCRIPTION │
6│ ├── Real-time speech-to-text │
7│ ├── Speaker identification │
8│ ├── Multi-language support │
9│ └── 95%+ accuracy │
10│ │
11│ 📝 SUMMARIZATION │
12│ ├── Meeting overview │
13│ ├── Key discussion points │
14│ ├── Decisions made │
15│ └── Questions raised │
16│ │
17│ ✅ ACTION ITEMS │
18│ ├── Auto-extract tasks │
19│ ├── Assign to participants │
20│ ├── Set deadlines │
21│ └── Track completion │
22│ │
23│ 🔍 SEARCH & INSIGHTS │
24│ ├── Search across all meetings │
25│ ├── Topic analysis │
26│ ├── Talk time analytics │
27│ └── Sentiment analysis │
28│ │
29└─────────────────────────────────────────────┘

ROI of Meeting AI

MetricWithout AIWith AIImpact
Note-taking time30 min/meeting0 min-100%
Summary creation20 min2 min-90%
Finding past info15 min search30 sec-97%
Missed action items30%5%-83%
Meeting follow-up1 hour10 min-83%

Calculation: 10 meetings/week × 50 min saved = 8+ hours/week recovered per employee.

🛠️ Popular Meeting AI Tools

Tool Comparison

FeatureOtter.aiFirefliesFathomGrain
PriceFree-$30/moFree-$29/moFree-$32/moFree-$24/mo
Transcription⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Summary⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Action Items⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
IntegrationsGoodExcellentGoodGood
CRM SyncLimited⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Best ForGeneralSales/BusinessIndividualHighlights

Quick Selection

Text
1Personal/Small team → Fathom (generous free tier)
2Sales teams → Fireflies (CRM integration)
3Enterprise → Otter.ai (compliance, security)
4Video highlights → Grain (clip sharing)
5Budget conscious → Fathom Free

🔧 Tool Deep Dives

1. Otter.ai

Best for: General meetings, education, accessibility

Text
1Key Features:
2├── Real-time transcription
3├── OtterPilot (auto-join meetings)
4├── Live summary during meeting
5├── Highlight & comment
6├── Export to docs
7└── Slack/Teams integration
8
9Pricing:
10├── Basic: Free (300 min/month)
11├── Pro: $17/mo (1200 min/month)
12├── Business: $30/mo (6000 min/month)
13└── Enterprise: Custom
14
15Supported Platforms:
16├── Zoom
17├── Google Meet
18├── Microsoft Teams
19└── Webex

Setup Steps:

Text
11. Sign up at otter.ai
22. Connect calendar (Google/Outlook)
33. Enable OtterPilot:
4 Settings → OtterPilot → Enable
54. Configure auto-join rules:
6 ✅ Meetings I organize
7 ✅ Meetings I'm invited to
8 ⬜ Only if I accept invitation
95. Set up notifications
106. Test with a short meeting

2. Fireflies.ai

Best for: Sales teams, business development

Text
1Key Features:
2├── AI-powered summaries
3├── Smart search across meetings
4├── Conversation intelligence
5├── CRM auto-sync (Salesforce, HubSpot)
6├── Custom topic tracking
7├── Team analytics
8└── API access
9
10Pricing:
11├── Free: 800 min storage
12├── Pro: $18/mo (unlimited)
13├── Business: $29/mo (+ analytics)
14└── Enterprise: Custom
15
16Unique Features:
17├── AskFred AI (chat with transcripts)
18├── Soundbites (shareable clips)
19├── Sentiment analysis
20└── Talk-to-listen ratio

Setup for Sales Team:

Text
11. Sign up fireflies.ai
22. Connect calendar
33. Connect CRM:
4 Integrations → Salesforce/HubSpot → Auth
54. Configure auto-logging:
6 ✅ Create activity on contact/deal
7 ✅ Attach transcript
8 ✅ Add summary to notes
95. Set up Topics to track:
10 - "Pricing mentioned"
11 - "Competitor mentioned"
12 - "Next steps discussed"
136. Configure team workspace

3. Fathom

Best for: Individual contributors, free tier users

Text
1Key Features:
2├── Instant highlights
3├── AI summary (very accurate)
4├── Action items extraction
5├── One-click sharing
6├── Sync to CRM
7└── No storage limits (free)
8
9Pricing:
10├── Free: Unlimited recording & transcription!
11├── Standard: $24/mo (team features)
12├── Pro: $32/mo (advanced AI)
13└── Team: Custom
14
15Why Fathom Free is Great:
16├── Unlimited Zoom recordings
17├── AI summaries
18├── Searchable transcripts
19├── No credit card required
20└── Made for individuals

Setup:

Text
11. Install Fathom app
22. Connect Zoom account
33. Fathom joins automatically when you start Zoom
44. During meeting: Click to highlight key moments
55. After meeting: Review AI summary
66. Share: One-click to Slack/email

📝 Meeting AI Workflow

Before the Meeting

Text
1Preparation:
2├── Ensure AI bot is scheduled to join
3├── Share meeting link với team
4├── Review previous meeting notes (if follow-up)
5└── Prepare agenda (AI will reference)

During the Meeting

Text
1AI is Recording:
2├── Real-time transcription active
3├── Speaker identification working
4├── Highlight important points (manual)
5├── AI detecting action items
6└── No need to take notes!
7
8Your Focus:
9├── Engage in discussion
10├── Make eye contact
11├── Ask questions
12└── Let AI handle documentation

After the Meeting

Text
1Within 5 minutes:
2├── AI generates summary
3├── Action items extracted
4├── Transcript available
5└── Ready to share
6
7Your Tasks:
8├── Review summary (2 min)
9├── Confirm action items
10├── Assign owners
11├── Share với stakeholders
12└── Sync to project management

📊 Sample Meeting Summary

AI-Generated Output

markdown
1# Meeting Summary
2## Project Alpha Weekly Sync
3📅 January 15, 2024 | ⏱️ 45 minutes | 👥 5 participants
4
5### 📋 Overview
6Team discussed Q1 launch timeline, identified three
7blockers, and agreed on mitigation strategies.
8Marketing confirmed campaign assets ready for Feb 1.
9
10### 🎯 Key Discussion Points
11
12**1. Launch Timeline**
13- Original date: Feb 15
14- Proposed change: Feb 22 (due to integration delays)
15- Decision: Move to Feb 22, communicate to stakeholders
16
17**2. Technical Blockers**
18- API integration pending (Dev team)
19- Performance testing incomplete
20- Mobile app approval delayed
21
22**3. Marketing Readiness**
23- Campaign assets: 90% complete
24- Email sequences: Ready
25- Landing page: Needs review
26
27### ✅ Action Items
28
29| Task | Owner | Due Date |
30|------|-------|----------|
31| Complete API integration | @David | Jan 22 |
32| Finish performance testing | @Sarah | Jan 25 |
33| Review landing page | @Mike | Jan 18 |
34| Draft stakeholder email | @Lisa | Jan 16 |
35| Schedule follow-up sync | @Alex | Jan 17 |
36
37### 💬 Notable Quotes
38
39> "We need to prioritize the mobile app approval -
40> it's our biggest risk right now." - Sarah
41
42> "Marketing is ready to launch whenever engineering
43> gives the green light." - Lisa
44
45### 📈 Metrics Mentioned
46- Target users: 10,000 in first month
47- Budget remaining: $45,000
48- Team capacity: 85%
49
50### 📅 Next Meeting
51January 22, 2024 at 2:00 PM
52Topic: Pre-launch final review

🔄 Automation & Integration

Sync to Project Management

Fireflies → Asana/Trello/Monday:

Text
1Zapier/Make Workflow:
2
3Trigger: New Fireflies transcript ready
4
5Action 1: Extract action items via AI
6Action 2: For each action item:
7 - Create task in Asana
8 - Assign to mentioned person
9 - Set due date
10 - Link to meeting transcript
11Action 3: Post summary to Slack channel
12Action 4: Update project timeline if dates mentioned

CRM Integration (Sales Calls)

Text
1Fireflies → HubSpot Flow:
2
3After each sales call:
41. Find/Create contact in HubSpot
52. Log call activity
63. Attach transcript
74. Update deal stage if mentioned
85. Add follow-up tasks
96. Update contact properties:
10 - Last contact date
11 - Topics discussed
12 - Next steps
13 - Sentiment score

Team Knowledge Base

Text
1All Meetings → Notion Database
2
3Structure:
4├── Meeting date
5├── Participants
6├── Meeting type (tag)
7├── Summary (AI-generated)
8├── Action items (linked)
9├── Transcript (collapsed)
10└── Related projects (relation)
11
12Search: "What did we decide about pricing in Q4?"
13→ AI searches all transcripts
14→ Returns relevant excerpts với links

💡 Best Practices

Meeting Recording Etiquette

Text
1✅ DO:
2- Announce recording at start
3- Get consent from participants
4- Pause for sensitive discussions
5- Share transcript với attendees
6- Review AI summary for accuracy
7
8❌ DON'T:
9- Record without consent
10- Share externally without permission
11- Rely 100% on AI (review critical items)
12- Record personal/HR sensitive meetings
13- Forget compliance requirements

Optimizing AI Accuracy

Text
1For Better Transcription:
2├── Use good microphone
3├── Minimize background noise
4├── Speak clearly
5├── Avoid cross-talk
6├── Use names when addressing people
7└── Spell out unusual terms
8
9For Better Action Items:
10├── Be explicit: "John will do X by Friday"
11├── Confirm: "So the action item is..."
12├── Summarize at end of meeting
13└── Review and edit AI output

Privacy & Compliance

Text
1Consider:
2├── GDPR requirements (EU participants)
3├── Industry regulations (healthcare, finance)
4├── Company policies on recording
5├── Data retention policies
6├── Where data is stored
7
8Recommendations:
9├── Inform all participants
10├── Offer opt-out option
11├── Use compliant tools
12├── Regular data cleanup
13└── Document consent process

Legal Note: Recording laws vary by location. Some jurisdictions require all-party consent. Check local regulations before recording meetings.

📊 Analytics & Insights

Talk Time Analysis

Text
1Meeting: Weekly Team Sync
2Duration: 60 minutes
3
4Speaker Breakdown:
5├── Manager (Tom): 45% 🔴 (dominating)
6├── Developer (Sarah): 20%
7├── Designer (Mike): 15%
8├── QA (Lisa): 12%
9└── PM (Alex): 8% 🟡 (quiet)
10
11Insight: Manager talking too much.
12Action: Use round-robin format next time.

Topic Tracking (Sales)

Text
1This Month's Sales Calls (50 calls):
2
3Topic Frequency:
4├── Pricing: 45 mentions (90%)
5├── Competitor X: 23 mentions (46%)
6├── Integration: 34 mentions (68%)
7├── Timeline: 41 mentions (82%)
8└── Budget: 28 mentions (56%)
9
10Objections:
11├── "Too expensive": 18 times
12├── "Need more features": 12 times
13├── "Already using X": 8 times
14
15Insight: Price objection is main barrier.
16Action: Develop ROI calculator for sales.

🎯 Bài tập thực hành

Task 1: Setup Meeting AI (15 phút)

Text
11. Choose tool (Fathom recommended - free)
22. Create account
33. Connect Zoom/Meet calendar
44. Configure auto-join settings
55. Set notification preferences

Task 2: Test Recording (20 phút)

Text
11. Schedule test meeting với colleague
22. Let AI record and transcribe
33. Review:
4 - Transcription accuracy
5 - Summary quality
6 - Action item detection
74. Share summary via email

Task 3: Setup Integration (25 phút)

Text
11. Choose integration:
2 - Slack (for summaries)
3 - Asana (for action items)
4 - Notion (for knowledge base)
52. Configure via Zapier/native integration
63. Test với a recorded meeting
74. Verify data flows correctly

📚 Tổng kết

ConceptKey Takeaway
ToolsFathom (free), Fireflies (sales), Otter (enterprise)
SetupAuto-join, calendar connect, notifications
OutputTranscript, summary, action items
IntegrationCRM, project management, Slack
Best PracticeAlways announce recording, review AI output

Tiếp theo: Bài 10 - Action Items Automation - Tự động track, assign, và follow up action items!