AI for Business Operations
Ứng dụng AI vào vận hành doanh nghiệp - Customer service, documents, meetings, HR automation.
📋 Mô tả khóa học
AI đang transform cách businesses operate. Khóa học này giúp business professionals automate customer service, process documents, manage meetings, và streamline operations với AI tools - không cần IT department.
🎯 Bạn sẽ học được gì?
- ✅ Customer service chatbots (no-code)
- ✅ Document processing & analysis
- ✅ Meeting automation (notes, action items)
- ✅ Data entry & extraction automation
- ✅ Project management với AI
- ✅ HR & recruitment assistance
👥 Khóa học dành cho ai?
- Operations managers
- Customer service teams
- HR professionals
- Business owners
- Admin & executive assistants
📚 Chương trình học (14 bài)
Module 1: Customer Service
- AI Chatbot Basics - Types, platforms, use cases
- Building Chatbots - Intercom, Drift, Tidio
- FAQ Automation - Knowledge base setup
- Escalation Workflows - Human handoff
Module 2: Document Processing
- Document AI Tools - Extraction, summarization
- Contract Analysis - Key terms, risks, comparisons
- Invoice Processing - Auto-extraction, validation
- Report Generation - Data to insights
Module 3: Meetings & Projects
- Meeting AI - Otter, Fireflies, Fathom
- Action Items Automation - Track, assign, follow up
- Project Management AI - Monday AI, ClickUp AI
- Notion AI for Operations - Wikis, docs, databases
Module 4: HR & Admin
- Recruitment AI - Resume screening, scheduling
- Employee Support - Internal Q&A bot
🛠️ Tools Used
- Chatbots: Intercom, Tidio, Chatbase
- Meetings: Otter.ai, Fireflies, Fathom
- Projects: Monday, ClickUp, Notion
- Documents: DocuSign AI, Zapier
🚀 Dự án chính
- Customer Support Bot - FAQ chatbot for your business
- Document Analysis Workflow - Auto-process contracts
- Automated Weekly Reports - Team updates compilation
⚙️ Prerequisites
- ✅ Marketing & Social Media course
- ✅ Business operations experience
- ✅ Admin access to business tools
Thời lượng: 5-7 tuần (4-5 giờ/tuần)
Level: Intermediate
Pathway: GenAI No-Code